Помогите правильно вставить глаголы в текст, пожааалуйста

Question

глаголы 
Booked / added / asked / told / could / promised / said / told / was / would 
 
текст 
Dear Gill, 
We recently _____1 a ski holiday at a four-star hotel in Zermatt, spe-cifically requesting a twin-bedded room with shower for our two teen-age children. 
On arrival late at night, we found their room had a double bed. The next day we _____2 the rep to sort it out. She _____3 us she _____4 not and _____5 that it _____6 the hotel’s fault. The hotel _____7 us that it was the tour operator’s fault and _____8 that a room with twin beds _____9 cost an extra 30 Swiss franks a night. We paid up and, on our return, wrote to the operator asking for the money back. 
They have _____10 to give us a $70 voucher as a gesture of goodwill. Should we accept this offer or do we have other choices? Does this kind of things happen often?

Алсу · Accepted Answer

1) Booked 
2)Asked 
3)Told 
4)Could 
5)Said 
6)Was 
7)Told 
8)Would 
9)Promised

Кроль · Answer

Dear Gill, 
We recently booked a ski holiday at a four-star hotel in Zermatt, specifically requesting a twin-bedded room with shower for our two teen-age children. 
On arrival late at night, we found our room had a double bed. The next day we asked the rep to sort it out. She told us she could not and said that it wasn't the hotel’s fault. The hotel told us that it was the tour operator’s fault and said that a room with twin beds would cost an extra 30 Swiss franks a night. We paid up and, on our return, wrote to the operator asking for the money back. 
They have promised to give us a $70 voucher as a gesture of goodwill. Should we accept this offer or do we have other choices? Does this kind of things happen often?