Английский язык, времена. help!

Mr Smith, the manager of a small fumiture company,( to speak) with an important regular customer. Customer: All right, I (to give you the last chance. It's this order No more mistakes. You last (to deliver) the furniture which I (not to order. Manager: Oh, I'm very sorry. We (not to do) that again. Customer I (to hope) not. Remember! This order (to be) very impor tant and I'd like to stress that I must have it next week. Any other delivery time to be not acceptable to me Manager Yes, certainly. We (to send) it on time. We always (to send) you your orders on time we? Customer: No, you ...Once you (to deliver) an order with a four month's delay. And one more thing. The packing must be excellent. Manager: Yes, of course. I think you (to agree) that this (to be) one thing we always (to do) in the past. Customer: No, you... And write my name clearly, please. Manager: Certainly. I (to do) that myself The goods( to come) to the right address and at the time you (to require) them. Customer: Good. That'sall. Thank you, Mr Harden, and good-bye, Mr Harden. Manager Customer What you (to say)? Manager: I (to say) thank you and Customer Not that. I mean the name Manager: Mr Harden.Customer: Harden? My name (not to be) Harden. It's Marden. "M" as in "man" and not "H" as in "ham". Oh, I (to think) I (to have) to order the goods from another company