Reading Test 2 (Phone rage) Помогите ответить

1.Globalisation has helped to make the telephone an essential bussiness communication tool. Before you read the article, discuss these questions.
1.Do you like using phone?
2.What makes you angry on the phone?
3.What are the special problems of telephone communication compared to face to-face communication?

2.Read aticle and find the answers to these questions.
1.What do people find most annoying on the phone?
2.What three reasons for the rise in phone rage are given?Do you agree?
3.Are telephone teshniques improving?
4.What do you think is meant by remote working?