Помогите с английским плиз

My friend is a chef. She is always late for work because she gets up late. The manager is not happy with her because they are very busy in the hotel with visitors from Europe and America. They are also short-staffed in the restaurant and customers have to wait for their breakfast. Some customers complain and walk out before they get their meal and some even refuse to pay. The manager doesn’t
know what to do and so he does nothing.

Exercise
Re-write this paragraph in the simple past tense.
Last year my friend.---------------------------
Refer to the paragraph and answer the following questions.
1. What does ‘short-staffed’ mean? ----------------------------------------------------------------
2. What word means ‘to say no’? ----------------------------------------------------------------
3. What noun means ‘a cook’? ----------------------------------------------------------------
4. Where do the visitors to the hotel come from? ------------------------------------------------