eBay аккаунт был заблокирован! Как восстановить???

Здравствуйте, в eBay мой аккаунт был заблокирован, причина:

We're writing to let you know that your eBay account has been suspended because we found:

-- An unusually high number of refunds received that are outside the sellers' return policy.

Because of this inappropriate behavior, you won't be able to use your eBay account for buying, selling, or other activities. Any fees you owe are due immediately and will be charged to your billing method on file.

Please note that you can't register a new account or use an existing account while your account is suspended.

If you'd like more information on this decision, click the link below to directly contact eBay Customer Support.
http://ocs.ebay.com/ws/eBayISAPI.dll?ContactCS&Domain=Homer_OTNS&Query=2640&From=H66737

We appreciate your cooperation.

Как я могу восстановить мой аккаунт???