Спор на алиэкспресс.

Вообщем, срок доставки прошел давно и я открываю спор. Написал, чтобы ускорили доставку. Он мне отвечает:

Dear friend,I am so sorry to bother you.i can understand why you open the dispute,all of the customer here is very nice and patient, and all of them want to receive the products very urgently.i can guess how much you love it so you open the dispute .but this is hurt to us,could you pls close the dispute first?
This is your tracking No:603585465118
Tracking website: http://www.sf-express.com/us/en/
We just ask the post for information,and they told me that your package has been shipped to the destination,and due to the overwhelming demand for logistics this shopping season,so your tracking information hasn't updated yet
about how to close the dispute:http://help.aliexpress.com/cancel_dispute.html
pls don't worry and wait patiently.
Any questions,pls don't hesitate to contact us firstly.We will do our best to serve you. Thanks!

Как я понял, он просит закрыть спор. Если закрою, то я смогу после этого снова открыть в случаи не получении товара? Или вообще мне нужно его послушать, может просто проигнорировать и не закрывать...