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Greetings Survivor,Thank you for contacting Infestation Support.In order to investigate your account, please provide the following information:
1. Your Login Email or Steam-associated email
2. Serial Key (XXXX-XXXX-XXXX-XXXX) or Steam ID (STEAM_0:X:XXXXXX)
3. What are your character names?
4. When did you last play?
5. What is your public IP address? (https://www.google.com/#q=ip)