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Hello,

I'm sorry for the delivery problem with your order. I checked our records and see that your order is returned to us undeliverable by the IMEX at the following address:

Bobkova Diana
18 Novembra 12-a 21
Rezekne, LV-4601
Latvia

Instead of delivering the package, our carrier has returned the package to us on April 3.

Regrettably, some packages are returned as undeliverable through no fault of the customer. Occasionally, one of the following situations may occur:

- The label may have become smudged or torn in transit, so that the carrier no longer had a complete shipping address.
- The carrier may have accidentally delivered the package to an incorrect address (an address other than what was on the shipping label).

While we don't have any further information about your package, you can find some common reasons for undeliverable packages here:

http://www.amazon.com/o/tg/browse/-/3608471#why

We want to provide the best shopping experience possible to our customers, and we're always interested to hear what you think about the features and services available on our website. I'll make sure your comments are sent to the appropriate people in our shipping department--I know they'll want to hear about your experience. We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.

Our records show we've processed your return, and a refund of $24.47 was issued to your Visa card on April 3. You'll see the refund on your next billing statement.

Since your order has already been refunded, our system won't let us to send a replacement order. I hope you'll understand our limitations in this regards.

If you still want the same item, please place a new order (Fulfilled by Amazon) with One-day shipping and write back us so that we can honor the shipping charge for the new order. I've provided the current listing for this item below:

http://www.amazon.com/gp/product/B00B00HW14

We're working hard to provide a stress-free and convenient holiday shopping experience at Amazon.com. I'm very sorry for the inconvenience you experienced in this case.

We look forward to seeing you again soon.